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• Location: Remote (Must Be Within Commutable Distance to Grand Rapids, MI)
• Salary: $35,000 – $51,000 per year
• Job Type: Permanent | Full-Time
• Company: Duravent Group
• Application Deadline: Open Until Filled

Join Duravent Group – Elevate Customer Experience in a Leading HVAC Company!

Duravent Group is hiring a Customer Experience Representative to provide exceptional customer service, manage orders, and support sales operations in a remote-based role.

This full-time position offers competitive pay, career growth, and the opportunity to work with a global leader in HVAC technology, making it ideal for professionals looking to advance in customer service and business operations.

Key Responsibilities – What You’ll Do

Customer Service & Order Management

• Answer calls & handle customer requests professionally
• Manage orders, check status, expedite shipments & track deliveries
• Process documentation for returns & replacements

Sales Support & Client Engagement

• Provide sales quotes, samples & marketing materials
• Stay updated on promotions, price changes & new products
• Escalate customer complaints to supervisors when necessary

Team Collaboration & Process Improvement

• Foster a positive team environment with an ‘all in this together’ attitude
• Work closely with departments to streamline customer experience
• Ensure seamless communication between clients & internal teams

Why Work With Us?

• Remote Work Flexibility – Occasional Office Collaboration in Grand Rapids
• Competitive Salary – Earn Up to $51,000 Per Year
• Career Growth & Stability in HVAC Industry
• Work in a Fast-Paced, Customer-Focused Environment

Qualifications & Requirements

• High school diploma or GED required
• Proficiency in Microsoft Office Suite (Pivot Tables & V-Lookups a Plus)
• Experience in ERP systems (Oracle & SAP preferred)
• Strong communication & problem-solving skills
• Current U.S. work authorization (No Visa Sponsorship Available)

Perks & Benefits – Why Join Duravent Group?

• Competitive Salary – $35K – $51K Per Year
• 401(K) with Match & Thirteen Paid Holidays
• Medical, Dental & Vision Insurance
• Paid Vacation & Personal Time Off
• Flexible Spending Accounts & Employee Assistance Plan

How to Apply?

• Step 1: Apply directly via this link: Click Here
• Step 2: Complete the online application form (Ensure details are accurate before submission).
• Step 3: Shortlisted candidates will be contacted via email.

Deadline to Apply: Open Until Filled

Final Thoughts – Secure a High-Paying Customer Experience Role Today!

This Customer Experience Representative role is perfect for customer service professionals looking to advance their career, support business operations, and work in a dynamic remote environment.

Don’t miss out – Click Below to Apply!

APPLY NOW